Who we are
Vēlox is an independent running coaching application operated by Louis Vuylsteke, based in Belgium. Vēlox is the data controller for personal data processed under these terms.
Contact: louis.vuylsteke04@gmail.com
Eligibility
You must be at least 16 years old to use Vēlox. By creating an account, you confirm that you meet this requirement. If you are under 18, you confirm that you have obtained parental or guardian consent.
You must provide accurate information when creating an account and keep it up to date. You are responsible for all activity that occurs under your account.
Service scope
Vēlox is a training-analysis and AI coaching application for runners. It may integrate with third-party services including Strava, Stripe, Supabase, Resend, OpenRouter, and Vercel to provide its features.
Your use of any linked third-party service is also subject to that provider's own terms and policies. Vēlox is not affiliated with Strava, Inc. and is an independent application built on the Strava API.
Vēlox processes only derived, anonymised training metrics when using AI providers. Raw Strava activity data is never transmitted to external AI or machine-learning systems, in compliance with the Strava API Agreement.
Strava connection
If you connect Strava, you authorise Vēloxto access the activity data scopes you approve via Strava's OAuth flow. You can revoke this access at any time from Settings or directly in your Strava account under My Apps.
You are responsible for ensuring that connecting your Strava account to Vēloxcomplies with any obligations you have with Strava. You must not use Vēloxto circumvent Strava's terms of service.
Coaching content disclaimer
Vēlox provides informational training guidance only. It is not medical advice, diagnosis, or treatment, and is not a substitute for advice from a qualified physician, physiotherapist, coach, or other licensed professional.
You are solely responsible for your training choices, health decisions, and use of any recommendations shown in the app or delivered by email.
Billing and subscriptions
Paid subscriptions are billed via Stripe. Pricing, renewal intervals, and any free-trial terms shown in the app at the time of purchase form part of your subscription agreement. Subscriptions renew automatically unless cancelled before the renewal date.
You can cancel at any time from the billing portal linked in Settings. On cancellation, you retain access until the end of the current billing period.
Vēlox does not store card numbers. All payment data is handled by Stripe under their PCI-compliant terms.
Right of withdrawal (EU consumers)
Under EU Directive 2011/83/EU, consumers in the European Union have a 14-day right of withdrawal from distance contracts for digital services, starting from the date the contract is concluded.
To exercise a withdrawal right or request a refund, email louis.vuylsteke04@gmail.com within the applicable period. Refund requests are assessed on a case-by-case basis.
Acceptable use
You agree not to:
- Use the service for any unlawful purpose or in violation of applicable law
- Attempt to gain unauthorised access to any part of the service or its infrastructure
- Reverse-engineer, scrape, or extract data from the service beyond normal use
- Use the service to harass, harm, or impersonate any person
- Upload or transmit malicious code or interfere with the service's operation
- Resell, sublicense, or commercially exploit the service without written permission
We may suspend or terminate accounts that violate these terms, misuse the service, or engage in fraudulent activity, without prior notice where required by law or security.
Availability and changes
We may update, suspend, or discontinue features at any time. We will provide reasonable notice of material changes that affect paid subscribers. Third-party integrations may change or stop working without notice if the provider changes its APIs, permissions, or policies.
We reserve the right to update these terms. We will notify you by email or in-app notice before significant changes take effect. Continued use of the service after the effective date of updated terms constitutes acceptance.
Intellectual property
The Vēlox software, design, and AI-generated coaching content are proprietary. You may not copy, reproduce, or distribute them without written permission.
You retain ownership of your personal data. By using the service you grant Vēloxa limited licence to process your data solely to provide and improve the service, as described in the Privacy Policy. This licence does not include any right to use your data — or any data imported from Strava — to train, fine-tune, or otherwise improve AI or machine-learning models. Strava-derived data is processed only as permitted by the Strava API Agreement.
Warranty disclaimer and limitation of liability
The service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by applicable law, Vēlox's total liability for any claim arising from these terms or your use of the service shall not exceed the amount you paid in the 12 months preceding the claim.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Belgian or EU consumer law.
Dispute resolution
These terms are governed by Belgian law. Any dispute arising from or in connection with these terms shall first be submitted to informal resolution by contacting louis.vuylsteke04@gmail.com. If the dispute cannot be resolved informally within 30 days, it may be referred to the competent Belgian courts.
EU consumers also have access to the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email address for ODR purposes is louis.vuylsteke04@gmail.com.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. A failure to enforce any provision is not a waiver of the right to enforce it in the future.
Contact
Questions about these terms can be sent to louis.vuylsteke04@gmail.com. See also the Privacy Policy and Support page.